Frequently Asked Questions


Sunbright highly values customer service and strives for your satisfaction. See our list of Frequently Asked Questions to conveniently answer your common inquiries.

If you would like more information, please Contact Us.


What kind of lead times can I expect?

Lead times depend on various factors, including lot size, part complexity, material availability, and machine capacity. Typical lead times are 45 days for samples, 60 days for production, and then six weeks for ocean freight.

Are duties/tariffs included in the quote? What about freight?

Duties and tariffs are all included in the price as well as the freight cost from the manufacturer overseas. We typically quote FOB Mentor, OH and ship collect with the carrier designated by the customer but can quote FOB customer facility, drop ship and many other options.

Do you have stocking programs?

There are many different stocking and shipping options available to customers including JIT shipping, Kanban, Blanket Orders, VMI (vendor managed inventory), Order Fulfillment, etc.

Which forms of payment do you accept?

Company Checks, Wire Transfers, Credit Cards (subject to a 3% fee) all accepted.

Is Sunbright USA a trading company?

Sunbright USA is a full service supplier that handles the ordering, import filings, quality control, shipping and receiving, communication with customer and manufacturer, engineering support among other things.

Which carries do you ship with?

Sunbright USA ships small package shipments with UPS, FedEx and DHL. For freight we can ship with local, regional and national carriers as required by the customer.

What types of materials can you quote?

Sunbright USA is able to quote with steel, stainless, aluminum, brass, bronze, copper, zinc, etc. whatever is available in the market both in China and USA. Material standards include ASTM, AMS, JIS, GB and others as required. All material fully traceable to the mill.

Do you do any manufacturing in the U.S.?

The majority of manufacturing is done in China.

Can I get samples? What is sample cost?

Samples are always offered before production phase. Samples typically offered no charge with tooling order and at cost if not tooling. If samples are lightweight air freight to USA usually not charged.

Do you do rapid prototyping and design?

Sunbright does not specialize in rapid prototyping but has reasonable costs and lead-times for prototyping. Design usually involves improving existing designs and improving manufacturability.

Are your ports RoHS/REACH compliant?

When designated by the customer, parts will be certified to be RoHS and/or REACH compliant. Third-party testing also available.

How many different manufacturers does Sunbright USA deal with?

The vast majority of the manufacturing comes from Sunbright Precision Hardware (HZ), Ltd. Sunbright USA does and will purchase from other trusted specialized manufacturing partners when the project is not a good fit for Sunbright Precision Hardware. This is always communicated up front on the quotes to customers.

What Quality Systems are in place at Sunbright USA? China?

Sunbright USA operates under ISO9001 and Sunbright China operates under ISO9001/AS9100.